Shipping & Handling
Allis Originals Ships Worldwide.
- Pickup option is available. At checkout, please click on “Calculate Shipping” and enter your postal code to choose that option.
- Shipping within Canada: done by Express Post. This includes tracking and insurance and is $15 (within Ontario) and $17 (within Canada) (5-7 business days – not a guarantee, see notice on shipping below).
- Shipping to the USA: done by either Express Post $32 (3-5 days) or Track Packet $16 (1-2 weeks). Both options include tracking and up to $100 insurance. Please see our recently updated shipping and handling policy for Express Post packages.
- Shipping Internationally: Shipping is done via Airmail.
Note: Often airmail delivery arrives in 10-14 days but this is not guaranteed. Due to varying costs for international shipping, your shipping fee will be calculated once your order has been placed. (14 days, not guaranteed in less than 45 days).
This form of shipping DOES NOT include tracking or insurance. Unfortunately Canada Post no longer offers airmail shipping with insurance to international destinations. If you would like your parcel insured please email us for shipping rates.
During holiday and gift giving seasons there may be delays in postal deliveries. Please place your orders as early as possible to ensure your package arrives on time.
Note: Although most EXPRESS POST packages arrive within 5-7 days, this is NOT GUARANTEED, there are always unexpected delays and a package will not be considered “lost or undelivered” until 60 days have passed. If your express parcel does not arrive in 5-7 business days then you may request a refund for the SHIPPING ONLY. A full refund for your order will not be issued until 60 days has passed. Please note that the packages are being shipped from Canada and parcels being shipped to the US or international may be delayed at customs.
Canada Post and USPS has changed their shipping rates and options as of Feb. 2013. There are 2 options for shipping to the USA: Express Post ($32) or Track Packet ($16). Express shipping arrives within 3-5 business days (no guarantee) and Track Packet arrives in 1-2 weeks (no guarantee). Both forms of shipping includes tracking and up to $100 insurance..
As of Jan. 2011, USPS has changed their Express Post shipping policy. USPS will attempt to deliver your parcel at the address given. If they are unable to deliver it they will leave a note posted letting you know it is being redirected back to your local post office. The parcel will remain at your local post office FOR 5 BUSINESS DAYS ONLY and then will be shipped back to us (the sender) with a 2nd shipping fee of $32. In order for us to re-ship your parcel back to the address provided, you will be responsible for this 2nd shipping fee AS WELL AS THE COST TO RE-SEND IT. In lieu of this new policy (unless your parcel needs to arrive within 7 business days) we suggest having us ship your parcel via US Surface Airmail. This form of shipping includes insurance and no extra fees will be incurred if your parcel is not delivered or picked up within a certain timeframe. Please feel free to contact us with any questions or concerns.
If payment is made using cheque or money order, payment will need to be received before the product is shipped.
Our jewellery is Hand Stamped by Alli personally. This process does not include the use of a machine for lining up letters and spacing. As you can see from the products shown, the letters are not stamped straight or evenly spaced. We feel this is part of the look, feel and charm of this design. It is meant to look “Hand Made”.
Due to the personalized and made-to-order nature of our products, we regret that returns or exchanges are not possible except where there is a defect with the merchandise. Please be sure to make sure that all the customizing information you give is correct when you place your order. Please be sure to carefully check the size of the charms you are purchasing as they are stated with each product. If they are not, feel free to ask.
We are constantly striving to provide the highest quality in both products and service. Please do not hesitate to contact us with any questions.
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Alli’s Originals gift certificates are now available. Order yours now!