Shipping Details

• Pickup option available.
• Shipping within Canada is done by Express Post.
  This includes tracking and insurance and is $13 (5-7 business days - not a guarantee, see notice on shipping below).
• Shipping to International destinations is done by Airmail Shipping,
  It includes insurance but no tracking.
  Note: Often airmail delivery arrives in 10-14 days but this is not guaranteed.
  • International Airmail $10 (14 days, not guaranteed in less than 45 days)
  • US Express Post $32 (5-7 business days - not a guarantee, please see our recently updated shipping and return policy for Express Post packages.

Note: Although most EXPRESS POST packages arrive within 5-7 days, this is NOT GUARANTEED, there are always unexpected delays and a package will not be considered "lost or undelivered" until 60 days have passed. If your express parcel does not arrive in 5-7 business days then you may request a refund for the SHIPPING ONLY. A full refund for your order will not be issued until 60 days has passed. Please note that the packages are being shipped from Canada and parcels being shipped to the US or international may be delayed at customs.

As of Jan. 2011, USPS has changed their Express Post shipping policy. USPS will attempt to deliver your parcel at the address given. If they are unable to deliver it they will leave a note posted letting you know it is being redirected back to your local post office. The parcel will remain at your local post office FOR 5 BUSINESS DAYS ONLY and then will be shipped back to us (the sender) with a 2nd shipping fee of $32. In order for us to re-ship your parcel back to the address provided, you will be responsible for this 2nd shipping fee AS WELL AS THE COST TO RE-SEND IT. In lieu of this new policy (unless your parcel needs to arrive within 7 business days) we suggest having us ship your parcel via US Surface Airmail. This form of shipping includes insurance and no extra fees will be incurred if your parcel is not delivered or picked up within a certain timeframe. Please feel free to contact us with any questions or concerns.

If payment is made using cheque or money order, payment will need to be received before the product is shipped.

Caring for your Jewellery

All of the silver used to make Alli's Originals designs is .925 sterling silver. It is normal for silver to tarnish. The oxygen in our air does that. As well, lotions, perfume and sweat can all affect silver. We suggest you try using a polishing cloth to clean your silver. For a deep cleaning put some baking soda into your hand and add a few drops of water to make a paste. Rub the paste into the silver, using a toothbrush to get the paste deep into the chain.

As well, we suggest taking your silver to your local jewellery store on occasion, where they will put it into an ionizer for a few minutes to make it sparkly again. The charge for that is minimal if anything.

You may see marks on the backs of some of your stamped tags. This is normal for stamped jewellery. The stamping is done by hammering letters or numbers into the silver. This results in a deep impression that sometimes shadows through onto the backs of the charms. This is why the charms are not stamped on both sides as they are meant to be worn only showing the stamping. There is nothing that can be done about that. Some of the tags I work with come from different casting houses and can be softer than other tags. This is why some tags have more of a mark on the back than others.

Each order is carefully cleaned, polished and checked for marks or scratches before it is packaged and shipped.

Returns will not be accepted for tarnished, scratched or marked jewellery.

Return Policy

This jewellery is Hand Stamped by Alli personally. This process does not include the use of a machine for lining up letters and spacing. As you can see from the products shown, the letters are not stamped straight or evenly spaced . We feel this is part of the look, feel and charm of this design. It is meant to look "Hand Made". Enjoy Your Jewels!!!

Due to the personalized and made-to-order nature of our products, we regret that returns or exchanges are not possible except where there is a defect with the merchandise. Please be sure to make sure that all the customizing information you give is correct when you place your order. Please be sure to carefully check the size of the charms your are purchasing as they are stated with each product. If they are not, feel free to ask.

PLEASE BE SURE TO READ OUR CARING FOR YOUR JEWELLERY SECTION as each order is carefully cleaned, polished and checked for marks or scratches before it is packaged and shipped. Returns will not be accepted for tarnished, scratched or marked jewellery.

We are constantly striving to provide the highest quality in both products and service. Please do not hesitate to contact us with any questions.

Thanks so much!